Before I ordered Tissot watch from Chisholm HunterI asked if they were able to shorten the bracelet. They said if I knew the length required they would do it. I supplied the measurement required (16.5 cms) and ordered and paid for the watch. It arrived quickly enough but when I gave it to my wife it was clear it had been altered as requested. And was far too large for her to wear. Because of COVID Tier 4 restrictions I cannot get it altered in Norwich and Beaverbrooks, a local Tissot dealer said they would charge £15 to do the job when they reopen. The alteration was part of the condition of sale and I would not have bought it unaltered. I now have a useless watch due to your poor service.