Received my chest of drawers which was significantly damaged and then had great difficulty speaking to anyone in customer services, I telephoned and left a message, I emailed, I contacted them via Messenger which incidentally they have now blocked me from and then telephoned again before actually speaking to anyone. Finally when I did speak to someone I was told it would be up to 10 days before the item would be collected and even longer to receive a refund. I advised that I would be posting my experience on social media which I did on their Facebook page visitor posts but my post miraculously disappeared and now I have been blocked for leaving factual details of my experience. I also emailed the CEO of Chiltern Oak but as you’d expect with this level of service my email has been ignored. Chiltern Oak say they do not have ‘reviews’ on their Facebook page but there were comments from people who were happy with their purchase so clearly just the comments about poor quality/service that are not allowed. There are many good reviews for the company but just to be aware if you do have a problem the customer service is poor as quite a number of customers have found looking at recent reviews on TrustPilot. It is now almost a week since I spoke with Chiltern Oak and I am still waiting for confirmation of a date when the item will be collected