I am very pleased with the quality and appearance, but unfortunately when we unpacked the third one, we discovered it was damaged inside the top right hand corner. The attached photographs and also a photograph of the cardboard box indicates what had occurred in transit. I realise that this problem was not yours and I suspect it is your courier, who I presume have dropped a heavy weight on to one of your bookcase packages which I would say were perfectly adequate, if handled properly. Obviously, this is very inconvenient, having to wait to set up the third bookcase and I am not pleased about your 5-12 working days timescale, particularly as this order was placed on 27 April and I was expecting something like a 48-hour turnaround. I am not impressed with the courier who notified me by email that my order would arrive on Friday 6 May, which it did not and then they informed me on the Monday morning that it would be delivered on Monday, which it was. In my view their tracking site is dreadful and there is no way of contacting them directly. I can only assume that this kind of service does not help your business image. Not only did we have to repack this large bookcase, but the replacement's packaging was damaged also. I could put my hand inside the box, between 2 shelves, but fortunately there was no damage this time. A lot of inconvenience and delay. On the packages it stated ‘Made in Vietnam’, but they can’t be guaranteed to make the journey across the UK in a van. Staff were apologetic and helpful, but all of the above means my complaint was not followed through and I would never purchase again.