We had just moved into a new home and had a cupboard shortage. Our dry goods, cans, herbs, spices and bottles were stacked in a corner. An order for a beautiful looking Hampshire Grey Large Larder (according to the website photos at least) was placed on 13 August and we waited a few weeks for delivery. However when we opened the packaging, which looked like it had already been opened and resealed (not very well), we were both astounded and very disappointed. When you are paying out c. £800 your expectation is high, actually I mean very high. The quality of the finished product was dubious and the amount of individual faults was ridiculous. These weren’t just cosmetic, they were significant issues, which should never have passed quality control and been signed off for shipping. We emailed customer services immediately the same day and we were asked to send photographic evidence which we did. The attitude in their responses was indifferent at best. If you could shrug shoulders by email, it would be like that. We were offered a derisory 15% refund if we wanted to keep it as is, with a missing part being sent by post. We obviously declined. No alternative product was offered. We requested an exchange, and were advised that the product was out of stock and we would have an estimated 10-12 week wait. Meanwhile, the contents of our larder are still awaiting a home. The follow up service keeping us informed has been non-existent, the offer of compensation or similar has again been non-existent. We have now chased them up and got a standard response and so we are still awaiting the replacement with no expected delivery date. If this is what this company stands for, I strongly advise you to shop elsewhere, they don’t deserve your hard earned money.