I have had the worst experience with chiltern oak. I would not recommend the company to anyone nor will I be ordering from them again. To begin with I ordered an ‘in stock’ table which took 4 weeks to arrive. The first delivery attempted to be delivered at 5:45am on a Wednesday morning. Because of this ridiculous delivery slot I missed the table, I organised a re-delivery which finally arrived two weeks later. From ordering the ‘in stock’ table were not at 6 weeks delivery time. As I go to assemble the table myself and my partner realise there a huge cracks in the wood and the pieces of wood haven’t been fixed together properly. We had to cut the wood and buy wood glue to enable one piece joining piece to fit within the other. Screws were also missing. This table was also an extending table and in transit all the ball baring had fallen out making the table unusable. I processed the return straight away, I sent pictures as requested and it was agreed the table would be picked up as soon as possible. A delivery date was booked 2.5 weeks after the return was processed. I work in production so unfortunately couldn’t be in for the scheduled delivery time. I rang up four days in advance to let chiltern oak know. The customer service team hasn’t let the courier service team know that this pick up had been schedule so at 10am two guys were banging on my door waiting to collect the table- neighbourhoods had to send them away. We are now a week into me trying to get a different pick up time. I have called twice- spoken to two different customer service managers and we’re still no further forward. I’m appalled at how unorganised an inefficient their process and lead times are. From buying the table to when it is likely to be picked up we’re looking at 9-10 weeks! I just hope it doesn’t take 2.5 months to get my money back. Never again