I ordered a 5drawer chest on 8thJanuary which was delivered on the 12th.On opening the chest was the wrong colour. On checking the packaging it was clearly marked cream and not grey as ordered. Pickup was arranged (two different vans arrived) and a replacement sent. The replacement was sent but in a disgraceful condition. It had obviously been dropped as the joints were all showing. In addition some of the packaging was missing and much of the rest just thrown in the box. I believe this was probably a previous returned item. Although the staff at Chiltern were polite i believe someone in authority should have had the decency to contact me. I am still waiting for the second item to be collected and for my full refund.