After seeing a father's day promo for chilly I'd thought I'd order a bottle for my dad. The order went through and I received a confirmation screen with order number and the money withdrawn from my account. This was 4 days ago... Father's day is tomorrow, and with no post on sundays I'd thought I'd contact customer support to track my parcel. To my disappointment my order had been cancelled. With no emails or contact of cancellation, I'd still be waiting for my order to arrive next week if I'd hadn't got in contact with Chilly first. Do I have to now guess whether things I pay for will actually arrive? Customer service said, cancellation occurs when card details are incorrect, so why has the money been taken out of my account and still not refunded? Customer service said, the cancellation happened immediately after ordering and I would have been emailed. So why was I shown a confirmation screen which I had closed approx 5 minutes later, getting on with my day, and no emails received? Infact the only email I've received from Chilly is the a copy of my live chat conversation with them. To make matters worse, I was offered an apologetic 15% discount. I better tell my Dad the great news!!! Absolute $h!t show from Chilly (who still have my money)