J
I ordered two bottles on there paying £60. One of the bottles is a completely different colour to the one on their website. They fobbed me off saying that it is the same and that they cant help what it looks like on my monitor. However, i viewed it on many monitors to rule this out and explained this to them. They wouldn't offer a exchange, wanted me to pay for returns despite it going against the Consumer Rights Act 2015 selling an item not as described, there should be no further cost to myself to resolve this. The person dealing with my case 'Holly' was rude and had the audacity to say she was thankful that i received the correct colour, you can judge for yourself with the photos attached whether it is the same or not..... I am never buying from Chilly bottles again and wouldn't recommend them due to their deceiving products they sell as well as the support they provide to customers buying their overpriced bottles, it is truly shameful.
3 years ago
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Chilly's Bottles has a 4.6 average rating from 5,965 reviews

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