I ordered a dress from them at a cost of £250. It was too long so I returned it. That was 4 weeks ago today and I have still not received a refund. I had an email 7 days ago stating that they would process the refund by close of business that day and still no refund. I have emailed and called them again today and have been told that no refund has been processed yet and they will get someone to do it today, not an instant transfer it will take a few days so assuming I do receive payment it will have taken nearly 5 weeks to get a refund. DO NOT ORDER DIRECT FROM THIS COMPANY. Order through John Lewis as they processed a refund within a day or so. I note a lot of other people stating they have had the same issues with Chesca Direct, it makes me wonder whether they are in financial difficulties.