I ordered the 2440x1220 Heavy duty cutting mat and it arrived the very next day. Smashing service. However, it didn’t come with the measuring grid as I hadn’t realised that I needed to also order that at the same time. Got on to Jan in Customer Service who was absolutely amazing, answering my message at night and solving my problem so I could order it the next day. Once again, super fast delivery as it arrived the following day and now both the mat and the grid are in situ, just right for what I wanted for all types of crafting I do - completely fit for purpose. I cannot fault the speed, the service and the genuine customer care demonstrated by Jan - exemplary. Other companies take note ! This is the way to do it.