Fantastic service with frequent updates on job progress This is a recovery service you can actually trust! Picks up the phone straight away and answers emails very quickly. I look forward to working with them in the future for my customers hard drive repair needs. The prices are clear and up front from the very beginning. One price for if the Drive has a lesser software problem and a higher price if it turns out it is mechanical. Both of mine were the lower "software" price, no upselling/scams here of skyrocketing prices once they have your drive to extort you. You receive a file via email with everything that can be recovered before even paying. So if your files aren't there or not recoverable, you can cancel the job and be on your way! Incredible customer experience, nothing is more terrifying than the prospect of paying money and potentially not even getting your data back. I received an email when my device arrived with them and every stage it went through. At no point was I worried or questioning what was going on with the recovery. So happy to have found someone trustworthy in this field notorious for cowboys who damage your drives and charge you for it. The prospect of now offering a reliable hard drive repair service to my customers is incredibly comforting. I sent an old drive from a piece of medical machinery under "emergency" time scales as it was vital to get it back for patients. It was back in my hands with a near 100% recover of my files in LESS than a week INCLUDING shipping times! Incredible. I was happy, my customer was especially happy. Can't recommend highly enough.