we bought i wooden gazebo garden it… we bought i wooden gazebo garden it turn up with part broken as you could see it so the delivery driver told us contact them they send part or send new one when we opened i think this flat pack had been in there yard and had part took out and no instruction not enough screw and the peice of wook had large split and lot of dead knots i know know give it good rustic look yes i love wood but true it was bad we contact them and contacted them with no reply for 3 week by this time it sat in the garden as we ask for them if we could return it with nothing then we got random email we sorry what is wrong we told them that we need 2 new side sessions panels and a rear shelf most of the peice where large splits and crack in and lots of dead knows no instruction only a paper saying if you have dead know in wood contact us and we will send you part out to replace them we had to email and email and again i think you can see what happening then out the blue they sent us a random piece of wood that we did not ask for it proberly the one piece we did not need lol we email them lot and lot of time with nothing off them and to be honest the gazabo is made from the cheap wood it not properly stain for the weather we been try to get someone for month now so we start to put it up as we lost our money any way please dont use them they take your money and dont look after you bad company beware i wish i bought one local or just made one my self am no expert but if i nail one together i think it would have been better true me go local shed place or b q as they will help you these wont am surprised there still trading or not change there name to charlie second hand stock