Bought a light up Christmas decoration in November, as you can Maine it did not go up on the mantelpiece until middle of December. The centre light lasted approximately 2 weeks. Asked for a replacement, Customer service have none. Was offered £8.50 refund to start with, I refused, so they upped it to £10 but the decoration cost £50 inc £4.50 postage. They said they would collect it but never did so got fed up so accepted the £10 and hubby will try and put more lights in next year. Would not use them again as they are happy to take your money but heaven help you if you want a refund because the item doesn’t work.