This was my first online purchase though I have shopped in store many times over the years. I chose for my purchase to be delivered to my local store so I had more choice should these ones not fit. My in store collection experience was very good but my reason for 3 stars is the 6 day wait from ordering to collection. The emails I received regarding delivery were also worded as though the parcel would be delivered to me at home which I found confusing. Clearly this process is automated once my order has been ‘picked and packed’. Choosing store delivery I expected a much quicker response than a home delivery but sadly it appears to be the same. Apart from this I am very happy with my sandals and will likely shop with Charles Clinkard online (as well as I store) again