I've used CC for 21 + years for all my footwear and find them a great company At mid- 60s, my feet are changing. I had to return these size 5 long black boots , sadly , as they were too tight round my fairly skinny calves , and my knees are sometimes swollen so the zip pushed up against them ; I.e.the length of the lower leg did not work for me; however at the back of the ankle ( I've got high ankle bones ) I felt the support inside the back of the heel was thin and not as good as my old Gabor long boots- I gave away those 16 - year- old pair of long black Gabor boots last month , half a size smaller, as my feet have spread. Those boots were soft, supple and a better quality. ) - overall I've given up trying to find long boots for my shortish lower legs; I've got a pair of Gabor black, ankle- boots I've had for four years and they are flexible yet supportive , and comfy. I will stick with these. (Gabor have a wide choice!) ... Since Brexit, quality long boots are In Short supply. This is not a criticism, just an observation. Gabor are still the best choice for quality shoes and boots. Notably, when compared to other firms: The returns process was very easy, the label covered the carriage and the money was back in my account 3 hours after they had received the boots. ( tracking allowed me to see immediately they had been received). Much appreciated.