My mother has bought several pairs of shoes from your Ilkley shop in the past, unfortunately upon purchasing her last pair of boots, once she got them home to try on, she realised that the zip was incredibly stiff. After returning the boots to the store she was very rudely told that there was nothing wrong with them, now I have also tried to use the zip and it is definitely not a quality item! The boots have not been worn and according to the website you offer 365 day returns, but this was not even offered at the time, again even though the boots have clearly not been worn. Extremally disappointing customer service given when previously my mother has always been satisfied with the service. I personally will be encouraging her to shop else where as this is simply not good enough in this day and age not to care about the level of customer service given.