The engineers where excellent. Came when planned and explained everything clearly. Did a really good, tidy job and checked everything worked before departing. My experience with the admin process was not good. The person in charge of the job was very helpful, but did not understand the technical points of the work. She went on leave in the middle of the process and no one told me she was away and no one was appointed to cover her absence. I had to contact my power provider for the information Chargemaster wanted. Chargemaster failed to send the required documentation to Western Power that they requested. When they eventually sent the form, I had to request a copy and forward it to the person at Western Power with whom I was in contact. I think the whole admin process could have been better handled from start to finish.