The chargepoint is really good and the engineer who installed it was great. The engineer who did the on site survey that I had to have was also really helpful. However, the telephone team could have been better - the original contact left the company and no-one took over my order. Eventually I had to resubmit my OLEV form because the time limit on it had expired (6weeks). I had to ring several times to get the process going again. Eventually Jamie took over and it went quite smoothly from then on. The process is not as straightforward as it appears from your video. I had to have extra electric work done in order to have my chargepoint fitted. I think you should do site surveys as standard then people would know right from the beginning what they would need to do to have the chargepoint fitted. Now it’s in and working it’s super.