My Chargemaster unit overheated on 26th Sept and I was told to turn it off. A technician eventually came on 17th Oct and was here for 6 hrs. He fitted a BP Pulse unit which is totally different technology which I didn't want and I wasn't given any guidance. Since then the new unit has failed to operate other than the odd day and it's now out of action, they are blaming the internet. As for the comments re getting a quick answer, that's a joke ! It takes at least 20 mins to get the phone answered if at all and you frequently get cut off. They have set up a triage system so you can never speak the the technical team, all they do is rely on emails and avoid answering your questions. The staff are always pleasant when you do get to speak to someone but I never get a resolution. I have asked to escalate as a complaint, but that hasn't happened either, a dreadful company to deal with. I am now looking to take to their regulators/trading standards