Very disappointed with bppulse. My charging cable got melted to one of their charging stations. Not only I had to wait a few days for someone to attend and unplug it, only to find out it can no longer be used (faulty socket caused damage to the cable), but also after 1.5 week (!) Of chasing they finally sent me a new cable - which is a cheaper replacement! Even though I made it clear I need original like to like cable as I am leasing the vehicle. I am still waiting for response, but considering I had limited use of car (as I couldn't chare it overnight) I occurred loss of earnings and additional cost for charging on more expensive fast charges. I am nearly £200 out of pocket because of them. Do they try make things right? No. Not even a dime of good will. No initiative to make things right. I can only advise to avoid their charging points if you don't want to be out of pocket.