Do not use this company. Extremely poor service when trying to arrange an installation. Was told to have an isolation switch installed in my fuse box. I queried it but was told to go ahead. When the engineer arrived, he said it was clear from the photos which I had submitted that the isolation switch was not needed. He removed it. I asked BP Chargemaster (now BP Pulse for a refund) which they agreed to on December 2 2020. It is now January 12 and no refund. The staff who you email and speak to seem to have no knowledge at all. Worse than this is that I was given the wrong information about claiming the EST grant of £300. I have raised it with BP Pulse and unsurprisingly, no-one will reply to emails. Phone calls are ridiculous as no one picks up your call. At present, i am £350 out of pocket. I will escalate this with an external agency as a company should not treat customers like this and, having read all of these reviews, there are many of us in similar positions.