A phone call would have sorted the problem. they cancelled my order because item was not in stock even though it was in stock when i ordered. i ordered a sram brake calliper and a calliper bracket .they sent calliper bracket but no brake calliper. The bracket was for the calliper they cancelled so totally no good. but they sent it anyway lol. charged a £5 for postage too. i am a student and had no more cash, now i have to wait until the refund came back 5 days later. i needed the brake calliper urgently thats why i paid for next day postage. lol. if they would have rung i would have told em to replace with different item.