I've been dealing with Chain Reaction Cycles/Wiggle for about 9 years now. Simply put they are the worst company in cycling retail to deal with. The only reason I go there (and its not that often) is because of the range of items they have but that's changing. Year on year other companies have caught up to the "Online only" Retail Platform. Which is excellent news for cyclists. CRC are the Ryan Air of cycling. Everyone hates them but you have to, at some point use them. And they know this, that's why their customer service is terrible. They aren't bothered about keeping customers happy because they know others will come calling. Recently I ordered a pair of cycling shoes, when they arrived they weren't the ones I ordered. Their customer service copied and pasted 3 paragraphs into the "live chat" box and was gone without even asking if I had any questions. Which I did. So basically, they've sent me the wrong item but now I've got to print out a form, stick it to the parcel drive to the post office and hope that they receive it before I get my money back. The copy and pasted statement said that because there was a discrepancy in the item number they wouldn't be able to send me the correct shoes. Any other company would send a currier to collect the package and provide a prepaid and addressed bag. Not CRC. They've got my money. I have to play their game. Its truly disgusting and it's not the first time or the second I've had problems dealing with the company. What can I do about it? Nothing other than write this review. I use CRC once in a blue moon now. I'd advise anyone and everyone do not use this company. When you're parting with your hard earned cash you deserve better.