Purchased a new GPU card on the 4th april 2021 Item arrived next day, the packaging was mint condition (black plastic mail envelope) all seals outside were intact, the DPD Driver is always the same guy, i know him well enough, he even brings my dog a treat! When i opened the parcel i was suprised to find damage to the box, it was battered and tatty then i noticed a hand wrote label on the side (see photos). When i emailed CCL a young lady (named all over the place on various CCL posts as Abby said she could see that the item was infact a returned item, i purchased a new unit not a second hand item! This then led to a RMA battle that took another 10+ days just to get the card exchanged with many phone calls for progress and even 2 failed collections to take the item back, in the end i had to go to the post office and mail the bloody thing back myself. First and LAST time i touch CCL with a barge pole, quick deep dive on the company even revealed that Santader bank have filed charges against the company, just go elsewhere!