My review from trust pilot this is the first part of the review https://www.trustpilot.com/users/62333f7cdac5c800120c9926 and second part of review This is an update to my previous review My Daughter ordered a Msi b450m mortar max from CCLonline but she started to have a issue, so I managed to get her a Rma and sent it Back. They tested it but couldn't find the issue so they said they where sending it back which was fine. But this is where the issue started, they Decided to return the motherboard in a grey plastic postage bag so it had no protection and of course the Motherboard Box returned in not the same state as it was sent. Motherboard box showed signs of being crushed and a bit ripped on the corners and you can see inside where the lid had pressed against the motherboard it self. Now when we sent it for Rma we packed it in a cardboard box with packing around the motherboard box to keep it safe and stop it getting damaged But CCL decided just to put it in a postage bag and hope for the best. Why couldn't they respect someone's property by Boxing it properly so it cant get damaged when being returned. I have sent photos showing the damage but but had no response from CCLonline so far. We sent it in as new condition but never received it in as new condition so I have told her not to order from CCLonline in the future as they don't look after your pc parts. Reply from CCL Computers 4 days ago Hi Michael, I am very sorry to hear you are not happy at how the motherboard was packaged during your return, I will feed this back to a returns team, We would be happy to arrange a return on the motherboard for either a refund or replacement, Kind Regards CCL Team After my previous review CCLonline replied saying this Reply from CCL Computers 4 days ago Hi Michael, I am very sorry to hear you are not happy at how the motherboard was packaged during your return, I will feed this back to a returns team, We would be happy to arrange a return on the motherboard for either a refund or replacement, Kind Regards CCL Team My Daughter has tried to get the motherboard sent back and refunded But with no success at all. Firstly she went to online chat and explained to them about the review and what CCLonline had said about a refund or replacement but they wouldn't sort it out they just told her to email instead. So she emailed and 3 or 4 days later no reply from cclonline so she went on chat today but they didn't understand or didn't want to and just gave her another RMA number which she Didn't want she just wanted to get the motherboard sent back and refunded just like cclonline said they would. cclonline failed to honour what they said about return and refund. I added photos so you see what the motherboard looked like before it went to cclonline and what it looked like when it came back