The initial service, when looking to purchase the car was great as the sales person was extremely helpful in advising potential purchase routes as to what cars were best suited to my budget. After a decision was made as to what car to buy the sales person was again very understanding in helping put right unsatisfying features about the car, for example: the door panel had a split in the leather and therefore had to be replaced. They couldn't do enough to help. However, upon purchase of the car I also paid for a rubber boot liner and was told to pick it up in a couple of days later. When I went pick up the boot liner on the specified date I was told that the wrong type had been ordered and as a result had to wait a further week. The second time I go down to pick up my RUBBER boot liner and take it home, only to open it to see that it is not rubber at all and also, it didn't even fit the car! Therefore, this meant I had to make a third trip to Cawdor in order to return it. Now I am still waiting on a reply on the boot liner situation!