I have been a customer of Cartridge People for some years, almost entirely happily using refilled cartridges on printers that I owned at the time. However, I recently bought a Canon TS3355 printer and bought refilled black 245 and refilled colour 246. I had difficulty loading the cartridges as they seemed a poor fit. Then my computer said that the cartridges needed replacing. I then bought a Canon colour XL256 which loaded int the printer with ease and printed perfectly. I sent you an email at the time on Feb. 5th. at about 1.30 pm. I have not had a reply. I would like to hear from Cartridge People re a replacement. I am looking to buy a Canon 245 black. I hope that I would not be charged in compensation for my outlay on 2 unusable cartridges. I will return those items to you. Regards, Nick Godwin.