Although I am happy with my new car the process to get there was quite frustrating. Prices weren’t properly discussed which ended up in more money being required. The team did resolve this and I did not end up having to pay more however it made the process difficult. During this time of negotiation a member of the customer service desk at Carstore Dundee was quite rude on the phone which was unnecessary. Also the car was not fully prepared for my collection as the car mats were not in the car. This was not shared with me and took another phone call from myself to enquire about there whereabouts. This will mean I will need to travel into Dundee again to collect them and I have not been given an expected date of collection. Usually my experience with Peter Vardy is faultless and although I believe the team were helpful I also believe that had the information been shared fully at the initial stage my decision to buy may have been different.