Initial experience was very poor. Process of buying a used car was not clearly explained - I was shown a picture of a vehicle and not made aware this was a representation and not the actual care. I was not informed the car had not been through any checks. I therefore paid £100 deposit on a car that wasn't actually ready to be sold. I was also advised insurance was my responsibility - again because the process was not made clear so I bought insurance. After a series of cars being identified as suitable then this not being the case, I had to cancel the insurance. This has lead to me losing over £200 in cancellation charges. I would not have continued to deal with Car Store if Mohammed Kola had not become the salesperson. He went above and beyond to be helpful. I would absolutely recommend him as a sales advisor but not the organisation as a whole