Sally farrell
AVOID AT ALL COST Bought a car on 4th March 2020 it was never valeted so went back within 3 month warranty on 19th of March for the roof not fitting flush on the convertable and also the windows are intermittent on lowering and hiring the roof, so on the day they re opened 1st of June get a phone call to say it's ready for collection to find no work has been done it's not been valeted the spring is still not flush a young lady at Doncaster store telephoned me today to say they wont be able to fix the roof as it will cost a couple of thousands but they will have a look it will be valeted I asked if I could have a courtesy car as I dont live local she told me it would take a couple hours to look at it and valet it and to go grab a coffee at lakeside as I would not be allowed to wait their due to covid 19... really un happy with the service paying a lot of money a month .. Their happy to take your money but not carry out their warranty promise because everything I have said is wrong and needs rectifying and that said they would sort the roof as discussed at point of sale. Every thing that has a fault is apparently mot passable and I think whilst my car has been in their garage they have reversed into something but I wont be able to prove that... Added photos of flush fitting and not so flush fitting when roof down The window that didnt go down but driver side did when lowering the roof The lovely gleaming valeted car.. that clearly has not been done as paper still on floor in the back and the new crack on rear bumper that I know wasnt there at purchase as I took a photo the day I bought it as I did on the 1st of June the crack is on rear bumper driver side zoom in for show. I will take this further if they do do the promise I've been extended 1 months warranty as my car was in lock down for 10 weeks.. they should give me 3 months it a disgraceful Doncaster branch.
3 years ago
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