I firstly, rang up to book an appointment to view one of your A Classes, however was rang two hours later to be told it had been reserved. This was fine. I then reserved the A Class which I have now bought. once I was told that I could pay £99 to reserve which was fully refundable. I came to view the car that same night with my father. It however had a chip in the windscreen. I was told this could be glued but was not happy with that as it would most likely get worse in the winter. The manager then came over and told me if I claimed for the windscreen chip on my own insurance that Car Store would pay the excess. I was astonished by this as this would count as fraud as it did not happen whilst I was the owner plus it would increase my excess. Car Store refused to then replace the windscreen. I then paid £200 to get an A Class down from Gateshead which I was told was in perfect condition. Once it had arrived, I rang up and was told by a member of staff it was in perfect condition and ready for me to view. I then attended your Chilwell branch for the second time and it was not in perfect condition. The scratches were quite visible on the front and back bumpers and he just said “I didn’t see these”. I then stated that this was a second wasted visit and that I would only be interested now if you replaced the windscreen in one I've now bought. This was approved. I then noted to the staff member whilst my Father was witness that the string on parcel shelf was broken. He said he could glue it and I said no I wanted it doing properly. He assured me this would be done by the Saturday I came to pick it up. He also said the chips in the door would be fixed too with a touch up pen. I rang up the day before the Saturday, was told by a member of staff the windscreen had been replaced and that the parcel shelf string had been fixed. So, the Saturday morning came. I came in, the windscreen had been fixed. However the parcel shelf had not been. And neither had the marks on the doors. I was quite upset about this as this should have been the day I picked up my new car with no problems. Just a swift transaction. I was in your store for approximately 2.5 hours sorting this parcel shelf out. When the colleagues were in the body shop with my car, my Father walked in and stated he saw them trying to glue the parcel shelf plastic cap back in, even when I had told them it needed doing properly. I then said I wanted to speak to the Manager as every time I had come in I had a different person dealing with me and they didn’t now anything about the case previously, which did not help at all. The Manager, was initially quite helpful and apologised (first one I had had). She said she'd get this sorted with Mercedes and that if I took it into them that Car Store would pay for my fuel to and from Mercedes and the total bill for the shelf. I then took the car away that day and rang Parts department at Mercedes on the following Monday. I was told to come in so they could have a look at the shelf. I took it in the Thursday and they said it was do-able and gave me the price. I then gave a staff member at Mercedes, the manager's details and he said he’d send them to her. I then get a call two hours later from Mercedes, sating that he’s spoken to Car Store but has not yet given the go ahead and said she would speak to me. I then rang Car store, who did not call me back until last thing that day. The manager said she had sorted it and to book it in. So this is what I did. So today, I took my car in again to Mercedes and dropped it off. The colleague dealing with me asked me if it had been agreed with Car store properly as he had nothing on file from Car store manager. I said it had and to contact Car Store for the bill. He stated Mercedes had emailed Car Store previously for authorisation and they had never replied. However, The Manager at Car Store had told me she had sorted it, Mercedes did not know of this and had email proof which they showed me (no replies from Car Store Management). I then get a call an hour before I am supposed to pick my car up from staff at Car Store saying there’s an issue with the accounts your end and I will need to pay the bill and claim it back. I was very stressed by this as it had been agreed with The Manager over two weeks ago that Car Store would foot the bill. I then rang Mercedes who told me they would have to hold my car until I paid. I therefore had to go in to day and pay the £99.28 which should have been paid by mercedes. I have not had one apology for this. I did not expect a car sale process to be so stressful and I believe I am owed compensation for the disorganised and stressful situation I have had to endure at the hands of Car Store.