Horrendous customer service. Needed a car as our previous one had been written off in an accident and had heard good things about CarShop so went to look around our nearest one in Northampton. After an unsuccessful look around we left and looked online finding one that was perfect in Nottingham, so we phoned Northampton to pay deposit and have it transferred to them. We were told it would be with them on the Monday which wasn’t doable for us so we agreed to go the following Saturday being told it would still be there on Monday but any issues they would phone us (ie damage/not turned up/etc). Got over to Northampton on the Saturday to be told sorry car isn’t with us, we messed up by not updating you so we’ll give you a full tank of fuel when you collect it the next day but to wait for call to confirm it’s with them. Following day, we’re waiting til late in the afternoon for the call to go and collect which came through after 3pm so we’re advised to collect on the Monday (a week after it was meant to be with them) but not to come before 12pm. Get to the Monday, turn up to find we are now dealing with a completely new sales associate - Connor is the only part of our experience that has been positive. Was left to check the car over before taking it out for the test drive, at this point I’d like to point out that the car was perfect so we went ahead with the purchase. Financing at times treated us like an inconvenience until the point that everything was finalised so we went down to collect the car, this actually took the longest portion of time as no one was actually interested in taking our paperwork until after 6pm when most staff had gone home although the staff member who registered V5 thought we were being seen by someone else and had to go looking for where our paperwork had gone too as it was hidden. Eventually left them and had a couple of nice weeks learning what the car could do compared to old car, etc. Wednesday of week 6 we noticed a bumping noise once getting over 17mph on the front passenger side, Thursday it had changed to a banging noise so went to a friend for clarifying if it was something as simple as tracking (it was not) went home and phoned CarShop kept on hold for 45 mins to be given an appointment 3 weeks later, we said we weren’t happy waiting that long as we knew issue was serious and we needed the car. Later that day we got a callback from Northampton servicing dept and was confronted with “so I hear waiting til June 20th isn’t good enough” we explained the issue and she kept saying it wasn’t serious until we asked if she would continue to drive a car that’s issue had negatively progressed by 80% in under 24 hrs prompting her to speak to a mechanic who moved us forward to the next week but stated they would need it all day and had no courtesy cars available. We agreed as the issue needed to be fixed but then the more we thought about it, the more it concerned us that we would have to drive it up the motorway with a clear wheel problem so phoned them back again to be told Northampton will come back to you within 48 hrs. In the meantime, our friend had collected their car from a service and mentioned our issue to their mechanic who instantly said that the wheels were probably removed when the service and checks were carried out and most times the nuts aren’t tightened properly - que us going out to check: 11 of the 16 nuts were very loose and on the front passenger, the locking nut had been removed and not put back on hence the noise as the remaining 3 on that wheel progressively became looser. Following day we phoned CarShop back to cancel appointment and advise we wanted to make a complaint, complaint was noted but no one has bothered to come back to us, we’ve since sent emails stating exactly how dangerous their mechanics actions could have been had we driven it up the motorway back to them and asking for clarification on what they propose as compensation - we literally could have been killed and also taken out multiple other motorway users in the process. By removing and not putting the locking nut back, they actually caused the car to be an automatic MOT failure and also made it illegal for us to have taken it from their forecourt. As you can probably guess from this review, CarShop are burying their heads and won’t come back to us, at this point in time we are thankful that a responsible and clearly more knowledgeable mechanic told us to check the wheel nuts although until it goes in for service or it’s MOT we won’t know how much hidden damage CarShops mechanics managed to cause to the other 15 nuts, the wheel or the rods which all may have fractures. CarShop Head Office and Northampton, if you do see this, we are still waiting for you to contact us to rectify your staffs dangerous negligence before we take this matter to the motor ombudsman.