We recently bought a Mini from the Wolverhampton branch. We paid £100 to get it on site from another branch, we were called on Saturday to confirm collection on Sunday, did the paperwork and the salesman said "now for the exciting part, I will bring it round". It was filthy dirty, clearly driven in rain and mud. I pointed out that, Is this an ideal way to present a £16000 car? Another salesman got involved and agreed then sent it for a clean. We were told that it was fully checked over but when we got home we realised that the spare key didn't work. I rang them and they said bring it back and we will get it checked. I said this should have been done beforehand and didn't want to spend my time on their lack of attention. I pointed out how we had been treated and suggested that maybe refund the £100 as a gesture of good will in the matter, this was refused after having to go and ask the manager. Many calls and unanswered emails later they sent a guy out to fix the key and offered a "free" valet?? Our experience was not good and we are reasonable people. If you have a problem, expect to speak to many people who no nothing about your case and then expect to explain it all over again. 80,s back street car dealers at best. Good luck.