How is this place allowed to operate,,,,we bought a car from these which turned out to have a problem that was heard when turning, they diagnosed the problem as the passengers front shocker, so they ordered the parts and did the repairs on the fourth visit, when we got it back it was still the same, so I went in shouting about it saying they could have the car back, when one of the staff, who I must say was very helpful , that if we wanted we could take the car to Audi and they would pay, upon the car being inspected by Audi they found the work that the carshop had done was not safe and was not road worthy, Audi charged them replace both sides and the problem is sorted,'m now in the process of speaking with trading standards,DVSA and also the finance company who will also be looking into there practices.