#carshop ‼️‼️‼️‼️‼️AVOID CAR SHOP‼️‼️‼️‼️‼️‼️‼️‼️NO RESPECT FOR CUSTOMERS‼️‼️‼️‼️‼️‼️ This company is so unreliable and their staff have no training in customer service, no common sense but they do have a lot of lies and pathetic excuses when it comes to fix a minor problem for a car that is still in the extended warranty we paid for. Promised us this will be fixed, of course they replaced a part that was not even genuine, as they said. The Cardiff manager is the biggest liar I’ve ever met. Made us come to their shop several times, when we got there, either the appointment could not be found in the system or the part hasn’t arrived, even though we checked the day prior and they told us everything was ready. Promised a courtesy car, when we got there, another excuse they don’t have it. We actually took the car to another service and it was fixed in 3 hours and for a few hundreds cheaper than they quoted. We have also called their customer service office and promised 3 weeks ago that someone will be in touch with us in few hours. We sent a written complaint and no answer. The Car Shop Cardiff manager lies constantly and has no empathy for customers. Promised that even the warranty expired, because they were postponing to fix the car on and on, he will organise the repair to be included in the warranty, as he has done it many other times... We actually recorded all the meetings we had and phone conversations and we will take this further to a solicitor. ‼️‼️‼️‼️AVOID CAR SHOP‼️‼️‼️‼️‼️