The quality of the shades are great. However, the customer service has not been. I was unable to find my model so ordered a very similar model hoping they would fit. They didn't (my fault). But when I wrote to customer service querying the replacement model, I'm not getting a response. I asked "will this come with a shade for the rear window or just rear passenger windows." I was told "if the product name is full set then it's a full set, otherwise it'll be called a rear set." I responded saying "the product name is set of four, not full set nor rear set." No response. I waited a week then followed up. No response. Well, you've lost another sale there then.