On the 22nd of April this year I made an insurance claim., it all went through. Great.. phone will arrive 23rd or 24th as a weekend.. my daughter took day off on the Monday 24th.. no phone.. I rang and asked where it was.. they said there was a problem it'll arrive Tuesday.. I rang again later on on the Monday to make sure it will arrive Tuesday. Yes of course it's on it way they said on the phone.. Tuesday came and went another day off work. No phone.. on on and on the phone calls went from me as nobody contacted me even though I constantly asked to speak to someone who knew.. eventually another day off work on the Friday 22nd the phone came.. I eventually got a call from customer service on the Monday and got £100 compensation which doesn't even cover wages lost, phone calls or my trips to carphone ware house here. But I took it as I'd had enough by that point. Monday night the phone stopped working.. kept rebooting. My daughter could not take any time off work. I emailed customer service to see if they could help. No reply. So I Phoned insurance this morning. Sorry that phone out of stock, you'll have to wait, I asked them to send any phone, as I explained I have a young daughter working as an intern in London, no family there and no phone. Nothing we can do they said. I eventually remembered I had the number I got the call from on the Monday rang them, asked them to send her a phone or she can pick up one from a nearby carphone warehouse. A few hours later they'd magically found a phone to match the one. God knows where from or how this will work because they had none earlier. So I said to send a new phone, part of compensation for 2 weeks of an absolute shambles. That was a no. I have to say I myself have my insurance with Vodafone and cannot fault their customer service. Carphone warehouse needs to take a leaf out of their book. Terrible treatment towards their customers. My daughter also tried to seek help at a currys store in Canary Wharf. Absolutely no help.