Tl;dr - Very negative and impactful experience - Non responsive customer service What makes a difference between a good company and a bad one is how they handle customers when something goes wrong. My problem with CarpetRight started when the government if Ireland announced a lock-down. My carpet is in the store but they can't deliver it. I sent them several times and told them that this is essential item since I'm moving to a new apartment and I have no time to stay at my current place. I went further and offered them to pick up my carpet from the store and fit it myself. However, their unresponsive customer service was replying with a generic message that they are closed. On the same time, their sales telephone lines are working perfectly, and you can place orders online and through the phone. Meanwhile, the customer service line is not answering, and their mails are unresponsive. Other companies like Noykes, Harvey Norman, and EZLiving (just to name a few) has already helped us and found some solutions from either having a contact-free delivery, picking up my items from the warehouse with minimum contact or else delivering our products normally when we told them out justification and that these items are essential. What made me spend this time writing this review is the negative and impactful experience I had with them, and until now, they don't want to process my refund.