I purchased laminate for our kitchen floor from the Torquay branch. The laminate price was good and the salesman,Darren, very helpful. The fitter was excellent and we were pleased with the result. However, I had to return some items to the shop which were surplus to our requirements - beading, underfelt and profile to obtain a refund(having been told previously that I could do this.) On the day I returned these items I spoke to another salesman. This salesman was abrupt and rude and questioned my right to return the items and questioned who had told me that I could return them. His attitude was poor and he could not have been more unhelpful. For the benefit of any Carpetright customer service staff who may read review this, the salesman’s name begins with S. Fortunately, Darren the salesman who I had purchased the laminate from appeared and the matter was easily resolved. But the incident left a bad taste on what was otherwise a good experience. My rating for salesman S is 1. Poor and 4. Good for the others