Ordered my carpet from carpetright and was given a fit date. Near the date I hadn't heard from them so I rang only to be told that the carpet wasn't in store yet as they had issues at the manufacturer. This was highly inconvenient as we had moved everything out of the room in readiness. Were they going to tell me if I hadn't rung? I was contacted some weeks later to say the carpet had arrived and picked my fit date. Fitters arrived, fitted the underlay and then rolled out the carpet. I went upstairs to look and the carpet was completely the wrong colour!! It wasn't my order at all and I now have to get the carpet reordered all over again. I told carpetright that I was not happy and that I wanted compensation but they said they don't do that but they might arrange a bit of a discount on future orders. I told them I had numerous other carpets to fit in the house but that Carpetright would be the very last place I would buy another carpet from. When I asked the salesman if he expected me to place another order after this fiasco, he said "well some people do". What can I say except they must be happy to put up with shoddy service and a complete lack of responsibility. Apparently it's not Carpetright's fault and the bags come labelled from the manufacturer but they don't check to ensure they are correct. How do this company retain customers??😬😡