WITHOUT PREJUDICE BUYER BEWARE I purchased a new lounge and hall carpet from Carpet Right on the 04.01.19 , this was fitted by your fitter on the 29.01.19. at the time of fitting I was advised that what transpires to be fault lines in the carpet, would walk out in between 12- 18 months. I left it a considerable time to give the product time to walk out as stated by your fitter. I contacted Carpet Right on the 02.05.21 and Sam Oliver came out and stated that it was a fault in the carpet which would have never walked out however long it was left and that it shouldn't have been fitted. He took photographs of the fault lines and said he would forward them to Head Office for a resolution to the problem . It transpires that Balta of Belgium and Carpet Right have decided that due to the time frame they can't and won't do anything about it, I was made aware of this on Friday the 18th June 2021 ,after my waiting and contacting Carpet Right on tens of occasions in the interim period from the 02.05.2021. I have logged these calls. I would wish to drawer your attention to your IMPORTANT INFORMATION ABOUT YOUR ORDER. under the heading FITTING (FLOOR COVERINGS). the third paragraph states " We retain full responsibility for the products". The product was not and is not fit for purpose and never has been , and should not have been fitted. With the absence of a satisfactory resolution to your problem , regarding your product I am left with no option but to seek legal guidance as to the way forward.