brought a carpet in September 2020 this then get laid a couple of weeks by November the carpet had discoloured to a light grey yet the carpet we brought which was not a cheap one over £500 to not include underlay for a 4x4.5m room is a 2 tone after my initial email complaint with supporting pictures were sent it took Numerous chasing to finally have someone come and inspect 2 weeks ago following up with a manufacturers inspection last week which of course is down to wear and tear, which if a carpet had been down a year or two I would Understand but not 2 Months, carpet right saying not there problem it's manufactures and of course no manufacturer admits liability otherwise they would be out of business!! I have shopped with carpet right for 25 years living in Bracknell moved in to 6 homes spending thousands of pounds in there and never had any issues with carpets prior to this yet clearly being a loyal customer to them for so Many years they do not feel the need to replace a carpet they have sold to me that is not what it is sold as. Thank god Tapi carpet opened 4 units down they will now be receiving my custom and I hope they treat there customers better. Carpet right you should be appalled with the way you treat your customers no wonder as a company you are sinking !!!