Let's start from the beginning. After waiting 2 weeks with no information regarding the order, I have called the company. After asking politely if I could get any information about the order, rude customer service said: Wait 5 weeks. The end of conversation. After waiting 5 weeks, still no response from the company. I called again but customer service seemed to have no information about the order. Decided to write an email. Got back information that the carpet is in the local shop, and they will contact me by 4 pm on Monday 8th. Obviously I didn't get a call. Called them on tuesday. I was told that there is a free slot for delivery on Friday, accepted. Finally I will be able to change my old carpet for the new one, after (only) 1.5 month of waiting. The day has come. Got a call from a delivery man. Got a carpet delivered. I have cut it based on the old carpet, putted carpet on the floor, fitted in and then.. I look right, I look left. I got the wrong carpet delivered, It is definitely not Marrakesh Beige, but rather Marrakesh Silver Cable. Normally I wouldn't care that much, however the difference is visible as the Marrakesh Beige is in the other room. I am just fed up. Totally fed up with this company. I have definitely ordered Beige. This is not the first problem I have with carpet right, but definitely the last one, as I will not use any service from it anymore, and will tell every person wanting to change carpet to avoid CarpetRight. Probably the only positive thing about this order, was the delivery man who actually did his job right. The question that I'm asking myself is: how much this company has paid to get so many positive reviews?