After being loyal to Carpetright for many years for all our residential and commercial property needs I was very disappointed by their lack of interest when I brought to their attention an obvious fault with their Irish key pattern carpet I had fitted. The pile laying in opposite directions looks an absolute mess. After two years I have no alternative but to replace it. Both Carpetright and the manufacturer think this fault is acceptable to live with. The response has taken 5 months to receive after numerous follow ups. I now have to waste more time going through trading standards and Carpetright have lost a loyal customer.