I have to say I am a bit disappointed with the service we received. The reason I chose Carpet Bright UK was because some of the reviews stated they had removed stains. When I called, I asked specifically if they could get a tomato sauce stain out of carpet. I stated I didn't need the entire room cleaned, just the stain. They asked what we had already tried to remove the stain, which I explained to them, and they said they could do it the following day. The stain is still there, and they cleaned the entire room. They said that what we had tried to do on our own had set the stain. I told them on the phone what we had tried, and if they thought that may have set the stain, that was the time to say as much, not after making an attempt and getting paid. They get 2 stars because they do provide professional and courteous customer service. My issue is, now I am back to square one, looking for a company who can remove the stain.