I used the “easy to use” “enter your car registration to find the perfect fit mats” feature on the website and the mats I received don’t fit. I put the driver mat in and the clips don’t line up with the pins, and the mat covers part of the accelerator pedal. Obviously this is unsafe to use to I contacted customer service and was asked for a photo of how the mat doesn’t fit. After putting the mat back in the car, taking and sending the photo, the customer service team have said I’m not eligible for a return because the mats “look used”. Firstly, I received my mats on 11th April, so when I took the pictures I had only had the mats for 7 days. Secondly, I put the mat in the car and it covered my accelerator pedal, so obviously I removed it and contacted customer services. Their vague caveat of “it looks used” seems to be their way of getting out of abiding by consumer rights. Their best offer is 40% off my next order but obviously I won’t be using them again. Side note, the quality of the mats is fairly poor anyway so I’ve ordered new ones from the manufacturer of my car - buy cheap, buy twice! Lesson learned!