If I could give zero I would. Booked 5 tickets to Pakistan including internal flights through these. 7 months in advance. Virgin decided to stop flying to Pakistan and agreed to refund all customers. This travel agent then decided in their infinite wisdom to try and charge £75 admin fee for what I am not sure??? On top of that they did not refund the PIA internal flights. They said because it was with a different carrier they could not do anything. I explained to them that I booked the whole package through them - as they couldn't honour the virgin flights then they were also liable for the pakistan flights. It was like talking to a brick wall. No one returned calls, they kept promising but never returned calls. On top of that they accepted no responsibility. I advise you to never use these guys.