Carlton Leisure Reviews

1.71 Rating 7 Reviews
14% of reviewers recommend Carlton Leisure

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Warwick Manning
Verified Reviewer
"They've kept my money for over 1 month. They lie non stop. It is the worst customer service experience ive ever had in my life."
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Posted 3 months ago
"This agency should be reported to travel watch dog and the police for their crime. They systematically robing and giving a nightmare to innocent people."
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Posted 7 months ago
Rayna Hubenova
Unverified Reviewer
"Absolutely awful If you waiting to refund your money you have to wait don not ask how long time Every day I am calling and the staff can not solve to problem The same answer will be soon as possible Never again with this agency"
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Posted 7 months ago
"Their term and conditions are completely and only to their advantage, and and they are a rip-off if you happen to want to make any changes or amends to their tickets. Better pay a bit more, and get better conditions. never book anything with them!"
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Posted 8 months ago
"Booking with this company was a mistake. Through Skyscanner I booked a ticket that was an Iberia ticket, with legs operated by AA and BA. When missing my first flight due to traffic around LHR, AA sent me to BA (who handle Iberia) and to be able to help me BA needed the help from Carlton Leisure. The person on the phone from Carlton told me bluntly the ticket was already gone, nothing could be done, but he would call me back with a new offer. After an hour I called him back, but he denied promising calling me back (although I have all conversations on tape) and said he could email me some new offers or rebook me for full price on another flight. When I handed him to the BA person at the desk, he claimed something that needed to be done was impossible, when the BA lady confronted him with his lies, he said it was company policy but yes, it was actually possible. Fortunately when calling Iberia as a last attempt, they've managed to rebook me on the next mornings flight. So the "your ticket is gone sir, nothing can be done" was another lie from Carlton Leisure. It took me four hours and Iberia saved the day (and 800 euro). Next time I'll rather pay 300 more for a ticket than deal with Carlton Leisure again."
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Posted 10 months ago
"good price and convenient online booking"
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Posted 1 year ago
"Carlton Leisure are not members of ABTA and those considering using this company or its offshoots might like to see a list of complaints compiled at Carlton Leisure Watch. Companies using the same ATOL registration number as Carlton include: A1 Flight Group. 99 Flight A1 flightcentre Business Class Flight Carlton Leisure Corporate Travel Carlton Travel & Tours Dearflight South America Flight Tickets To America Travel Consultants Travels Or I have had issues with refunds following an airline cancelling flights that I had paid for a month earlier and deductions attempted despite Carlton's terms and conditions. I wouldn't say they were rude, but their service and attempts to charge when they have no right to leaves a lot to be desired."
1 Helpful Report
Posted 4 years ago
Carlton Leisure is rated 1.71 based on 7 reviews