In the first instance these guys were great. Responded quickly and replaced my car key within 3 hours. Couple of gripes. They couldn't replace my key like for like. So rather than replacing a 4 button key I received a 2 button key so I could no longer open the boot from the remote. When I asked why, he said he just couldn't do it. This was an insurance job, and they insisted that I pay and then get it reimbursed through the insurance company. This wasn't a huge problem, but it was not what I thought had been agreed on the phone, and the technician couldn't raise anyone in the office to clarify (it was a Sunday though). Biggest problem though. I have a Rotary engine in my car which means you can't stop and start it without clearing the fuel out of the engine. Next day I go to drive the car and it is flooded. Had to call out the RAC to get it sorted and obviously was 3 hours late to work. Maybe I should have told them it was a rotary engine, maybe they are automotive professionals and should know this stuff. Its debatable. I raised this with them via email and sent a follow up email. After three weeks they haven't responded. Friendly people which is why they get a poor rather than very poor. But come on. Communication is king, not just before you get paid, but afterwards as well.