I got a key done from Carkey Solutions on the 16th of October and everything went smoothly. I have recently moved house and needed to move my car from one house to another. When I tried to start my car it said that it was mobilised so it wouldn’t start. I rang Carkey Solutions to see if they could get someone to come out to fix the issue (after speaking to my mechanic who said he couldn’t do anything) and the first person I spoke to was very unhelpful. He said they had no record of my car being done and because they get rid of their record after a year it was no longer under warranty. However I continued to explain that I had it done in October but I did not receive invoice by email like they said I would. He then said he would ring me back in 5 mins and never did. I decided to ring them back and I spoke to a lady that was helpful. She somehow managed to find my records after the other man couldn’t and said that I was under warranty and that they would send someone out. Someone was here within 2 hours to fix the problem. It was not the most amazing experience but it wasn’t the worst.